 Next-Generation Contact Center Platforms Built for Microsoft Lync
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 | Aspect provides contact center solutions that leverage a strategic global alliance with Microsoft to take advantage of platforms such as Lync, SharePoint and Dynamics CRM to help companies profitably and productively engage customers and employees. |
Productive Workforce™ Übersicht
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| Diese Broschüre zeigt, wie Productive Workforce, eine UC-Application für Contact Center, Personaleinsatzplanung, Performance Management und Qualitätsmanagement vereint sowie Kosten pro Kundeninteraktion senkt und die Kundenzufriedenheit verbessert. |
Streamlined Collections™ Brochure
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| This brochure discusses how Streamlined Collections, a UC application for the contact center, that automates early-stage contact, provides an efficient past-due account targeting strategy & delivers a new way to simplify your collections process. |
Seamless Customer Service™ Übersicht
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| Diese Broschüre zeigt, wie Seamless Customer Service, eine UC-Anwendung für das Contact Center, Funktionen für das Inbound-Routing und Sprachportal verbindet, um die Kosten pro Kundenanfrage zu senken. |
Optimized Collections™ Brochure
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| This brochure discusses how Optimized Collections, which unites campaign optimization, WFM, and performance management, helps reduce cost & delivers a new way to allocate resources, track performance & apply appropriate calling strategies. |
Blended Interaction™ für Inbound und Outbound Übersicht
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| Diese Broschüre zeigt, wie Blended Interaction die Vereinfachung und Automatisierung von Kundenservice-, Vertriebs- und Inkassoprozessen durch Verbinden von Inbound-Routing, Internetkontakt, Sprachportal, Outbound-Dialing und PEP ermöglicht. |
Aspect Campaign Optimizer Brochure
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| This brochure discusses how Campaign Optimizer is a sophisticated call optimization solution that helps you achieve the levels of successful, quality contacts you need in order to develop, execute & manage collections, sales & proactive customer care. |
Aspect UC Platform Brochure
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| This brochure discusses Aspect's UC architecture and platform products. |
Aspect Education Services Brochure
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| This brochure describes how Aspect is committed to meeting your training and ongoing education needs through a complete classroom and web-based curriculum. |
Corporate Briefing Center
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| Aspect's Corporate Briefing Center provides you with a quiet setting, away from the chaos of your contact center, where you can get new ideas about how to improve customer and agent satisfaction while still meeting your financial and operational goals. |
