 NorthShore University HealthSystem Case Study
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 | This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
Microsoft Lync Server 2010 Customer Solution Case Study
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| Aspect helps customer-centric organizations deliver a next-generation customer experience through software solutions that exploit enterprise communications and collaboration platforms. |
British Gas - Aspect Unified IP Case Study
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| This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives. |
Lockheed Martin
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| This Lockheed Martin case study describes how this government contractor cut travel and conferencing costs, improved workforce mobility, and eased development and IT management with a unified communications solution from Aspect.
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State of Arkansas
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| This State of Arkansas case study profiles how an Aspect solution combined Microsoft UC and collaboration capabilities and Aspect Professional Services for fast, seamless implementation, improved workforce mobility, and easier development and management. |
Hilton Worldwide Reservations
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| Dieser Anwenderbericht von Hilton zeigt, wie die Aspect Lösungen für Personaleinsatzplanung Hilton Worldwide Reservations in die Lage versetzt hat, personelle Ressourcen genau zu planen, zu verwalten und zu optimieren. |
Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with Streamlined Collections application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
Stefanini TechTeam
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| Die Stefanini TechTeam Fallstudie stellt detailliert dar, wie das Unternehmen mit Aspect Unified IP seine Flexibilität deutlich erhöhte, die Zeit, bis Agenten einsatzbereit sind, von Tagen auf Minuten reduzierte und die Kosten für Lizenzen senken konnte. |
HarborOne Case Study
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| This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities. |
CNA Surety
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| This CNA Surety case study provides detail on how the company improved overall performance and enhanced customer interactions with Aspect's Productive Workforce.
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I-Direct Broker Case Study
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| This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP. |
Transcom Case Study
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| Die Fallstudie zeigt, wie Aspect WFM einen führenden Contact Center-Dienstleister dabei unterstützt, die Herausforderungen bei der Planung, Prognosenerstellung und Schichteinteilung für 20.000 Agenten und Back Office-Mitarbeiter zu meistern. |
020-EPOS
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| Aspect Unified IP hilft 020-EPOS, Outbound- und Produktzyklusmanagementstrategien für Kunden zu verwalten. |
Garlands Call Centres
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| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
LCA-Vision, Inc.
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| This LCA Vision case study provides detail on how the company improved service levels during periods of business growth with Aspect's workforce management capabilities. |
Virgin Atlantic
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| This Virgin Atlantic case study provides detail on how the company has experienced significant results with Aspect's solutions. |
Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
Turning the Potential of Unified Communications into Results—in the Contact Center
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| How Aspect globally implemented Microsoft UC and collaboration capabilities for all employees, and leveraged these UC capabilities in the contact center by deploying its own Seamless Customer Service application, to improve customer satisfaction metrics. |
Turning UC Potential into Results in the Contact Center
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| This Aspect case study provides detail on how Seamless Customer Service™ helps Aspect Technical Services achieve measurable improvements in customer satisfaction. |
MedcoEnergi
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| Indonesia’s largest private national oil and gas company reduces costs and enhances productivity with Microsoft unified communications solution implemented by Aspect |
International Cruise & Excursions, Inc.
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| This International Cruise & Excursions, Inc. case study describes how Aspect workforce management capabilities helped the company more accurately forecast contact center resource levels required on an intraday basis, and save $2.5 million annually. |
VIPdesk
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| This VIPdesk case study presents an overview of the company's enhanced workforce management capabilities from Aspect, and how the solution improved agents' productivity and increased their job satisfaction. |
HomeShop18
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| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. |
Unified Communications Release Expected to Increase Contact Center Productivity
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| Unified Communications Release Expected to Increase Contact Center Productivity |
American Century Investments
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| This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer. |
Wellmont Health System
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| This Wellmont Health System case study highlights how Aspect implemented a Microsoft SharePoint-based portal, providing a framework that delivered increased patient safety and care, and provider satisfaction. |
DISH Network
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| This DISH Network case study provides detail on how the company has experienced real business results with Aspect's workforce optimization solutions. |
FCS Financial
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| This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions. |
HCL BPO
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| This HCL-BPO case study provides detail on how Aspect’s unified solution helped the company leverage virtualisation capabilities while reducing costs and improving contact centre manageability |
