 Human Resources Information System (HRIS) Link
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 | The HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems (HR, Payroll and CRM systems). |
Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact center solution for small to mid-size contact centers and service desks that help enterprises maximize their return from Microsoft Lync deployments. |
Aspect Professional Services Customer Contact Analytics Optimization Data Sheet
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| Customer Contact Analytics Optimization from Aspect can help you free your raw business data and turn it into actionable knowledge that helps you run your contact center profitably and effectively. |
Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
Aspect Quality Management Helps Manage Sensitive Customer Data
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| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. |
Post Production Optimization Service
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| Aspect Professional Services offers a post production consulting service that helps you get the most out of your investment - optimizing the solution to best meet your specific business needs. |
Aspect Education Services - On-site Training
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| With Aspect Education Services on-site courses, you and every member of your team can enjoy the benefits of hands-on training delivered right in your facility or in a location of your choosing. |
Comprehensive Contact Center Assessment
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| Identify how you can optimize your contact center for better business communications and customer relationships. |
CommunityOne from Aspect
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| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
Aspect Social Media Channel Integration Offering
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| This offering allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
Aspect Workforce Management - Virtual Schedule Attendant
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| The Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes. |
Unified Command and Control - Real-Time Reporting for Aspect Unified IP Advance List Management Contributor
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| The Aspect Unified IP - Advanced List Management Real-Time Contributor for Unified Command and Control Real-Time Reporting provides a comprehensive and feature rich view for outbound dialing operations. |
Aspect Unified IP - Essentials
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| Aspect Unified IP Essentials provides innovative integrations; transforming your corporate website into a Customer Contact Portal! Embedded value-add features enrich your customer's experience and differentiates you from the competition. |
Aspect Notify
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| Aspect Notify provides the ability to be notified by email about critical issues in the contact center and flexible business rule-based notifications allow for quick reaction to ever changing environments. |
Aspect Unified IP for Unified Command and Control Reporting
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| The Aspect Unified IP Contributor for Unified Command and Control - Reporting (DataMart) provides Aspect customers a comprehensive and feature rich view into their Inbound and Outbound operations including data from Advanced List Management. |
Aspect Unified IP IVR Essentials
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| The Aspect Unified IP IVR Essentials allows for quick and cost effective methods to launch a variety of commonly used IVR applications built to lessen the impact on contact center staff. |
Aspect Unified IP SMS Hub
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| Aspect Unified IP SMS Hub allows your customers to SMS or Text their questions directly to your agents for immediate response. |
Aspect Compliance System
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| Aspect Compliance System establishes a complete and automated process for tracking schedule occurrences (Late & Absences). Based on configurable business rules the system determines ratings, warnings, disciplinary actions and more. |
Aspect Data Exchange System
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| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
Aspect Professional Services Data Sheet
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| Aspect Professional Services transforms contact center systems into high performing, next-generation customer contact solutions that increase enterprise-wide business value. |
Aspect Unternehmensübersicht
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| Dieses Dokument gibt eine kurze Einführung zu Aspekt und beinhaltet Informationen über die Vision, Unternehmensleitung, Wertversprechen, Strategie und Alleinstellungsmerkmalen. |
Aspect Workforce Management - Analyze Datenblatt
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| Aspect Workforce Management – Analyze ist eine einsatzfertige Lösung für die Analyse von Produktivitätszahlen von Mitarbeitern, Teams oder Standorten. |
Aspect Performance Management Datenblatt
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| Aspect Performance Management stellt die Mittel zur Verfügung, um Geschäftsprozesse im Contact Center kontinuierlich zu verbessern, dazu gehören Analyse-Möglichkeiten, Coaching Workflows, automatische Benachrichtigungen und frei definierbare Workflows. |
Aspect Technical Services Overview Data Sheet
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| Learn about the Aspect Technical Services comprehensive approach to solution support that employs remote and onsite issue resolution along with proactive application updates to keep your systems running at peak performance. |
Education Analytics Data Sheet
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| This data sheet discusses Education Analytics for Statewide Longitudinal Data Systems (SLDS) from Aspect. |
Aspect Workforce Management Multiskill Funktionalitäten
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| Die Erstellung optimaler Multiskill-Schichtpläne, die Ihre Routing-Strategien abbilden, sind eine Herausforderung für jeden Schichtplaner. Aspect Workforce Management hilft Ihnen dabei, Ihre Multiskill- und Multikanal-Belegschaft effektiv einzusetzen. |
Microsoft Global Alliance Data Sheet
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| Discover how the multi-year strategic relationship between Aspect and Microsoft is delivering innovative customer contact solutions leveraging unified communications and collaboration technologies. |
Aspect Unified IP 7 Leistungsmerkmale und Funktionalitäten
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| Aspect Unified IP 7, die Plattform der Neuen Generation für unsere Unified Communications Anwendungen für den Kundenkontakt, verbindet Schlüsselfunktionalitäten für Geschäftsprozesse im Kundenservice, Inkasso, Vertrieb und Telemarketing. |
Aspect Workforce Management Data Sheet
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| Staffing represents the majority of a contact center’s budget. Finding a way to be as efficient as possible with staff, without sacrificing customer service level or collections yields can be a real challenge. |
